Troubleshooting
Basler Camera Troubleshooting Guide
Why many portions of my image are very dark or very dark red, with noise artifacts? How to solve it?
a. Root causes If the reflection from a surface is either too strong (saturation) or too weak, then the distance cannot be calculated properly and is bec...
Wed, 28 Aug, 2019 at 4:27 PM
Symptom: Newer scout-GigE Cameras take longer to "connect / open / initialize" when used on older software. Specifically, if you tried to run sc...
Wed, 28 Aug, 2019 at 5:14 PM
If you connect a Basler USB 3.0 camera to a USB 3.0 port on your PC for the first time, it may happen that it takes quite some time (e.g. 5 minutes) for you...
Wed, 28 Aug, 2019 at 5:42 PM
Possible Causes: Directshow adapter collides with some component in Windows. Drivers, in most cases GigE driver, cannot be installed because a firewall o...
Thu, 29 Aug, 2019 at 3:15 PM
Issue was solved by installing the latest microscopy software from Basler - version 2.1. Link:Basler Microscopy Software
Thu, 29 Aug, 2019 at 3:18 PM
By default in Windows 7, Windows itself will limit the maximum number of filter drivers to be installed to 8 filter drivers. Those drivers might installed f...
Fri, 30 Aug, 2019 at 3:40 PM
You must configure the IP address of your network adapter and your camera. Generally, there are two approaches to configuring a network adapter: "Fixed...
Fri, 30 Aug, 2019 at 3:50 PM
Basler provides two GigE Vision network drivers for interfacing Basler GigE Vision cameras: The Basler filter driver is a basic GigE Vision network drive...
Fri, 30 Aug, 2019 at 3:59 PM
Please reinstall the USB 3 driver.
Mon, 2 Sep, 2019 at 5:09 PM
It is ok to upgrade your system to Windows 10. However, you will need the latest version of driver and SDK, the download link is stated as below. Link: Late...
Mon, 2 Sep, 2019 at 5:25 PM