Troubleshooting

Basler Camera Troubleshooting Guide

Camera hot pixels issue
Question: -Hot pixels issue -Q1: Is the random occurrence of this issue considered as one of its symptom? -Q2: Is there any way to make the issue easier to ...
Tue, 24 Mar, 2020 at 1:43 PM
High CPU load when using Basler camera.
Issue: - 100% CPU load cause frame loss issue, how can I reduce the CPU load? - Using 32-bit Window 7 system.  Solution: 1. Calculate the Maximum transf...
Tue, 24 Mar, 2020 at 1:44 PM
Unable to re-connect to camera when program stopped unexpectedly
Issue: - Unable to re-connect to camera when program stopped unexpectedly. - Unable to receive live camera images when program stopped unexpectedly. - Unabl...
Tue, 24 Mar, 2020 at 1:50 PM
Cannot discover camera link camera in pylon viewer software
Issue: - Cannot find the camera link camera on pylon viewer, how? Solution: - Use "Pylon CL configurator" to connect the camera through the CL...
Tue, 24 Mar, 2020 at 1:53 PM
Unable to discover the GigE camera
Issue: - Unable to connect the camera after changing the cable to 10 meter Gige cable, previously the camera was working. - Camera displayed in the IP confi...
Tue, 24 Mar, 2020 at 2:12 PM
Basler USB camera failed to download the XML file.
Issue: - Failed to download XML file when connected to the USB camera. - Only 1 camera setup. Solution: 1. unplug all the component from your PC and als...
Tue, 24 Mar, 2020 at 2:14 PM
Basler GigE camera failed to download the XML file.
Issue: - Failed to download XML file when connected to the GigE camera.  Solution: - This issue caused by the camera IP address conflicted. - Setup the ...
Tue, 24 Mar, 2020 at 2:16 PM
Basler camera cannot update/install driver on new PC. (Window 10)
Issue: - Basler camera cannot update/install driver on new PC. (Window 10)  Solution: - A new camera driver will release from basler in the next pylon v...
Tue, 24 Mar, 2020 at 2:18 PM
acA2440-75uc, Sony 5MP camera cannot get a good image in Cognex VisionPro software.
Issue: - Sony 5MP color camera acA2440-75uc, the output pixel format for that camera is Bayer RG 8. - That works ok on Pylon, good image.  - But on Cognex...
Tue, 24 Mar, 2020 at 2:49 PM
Camera grabbing time is too long and the image is lagging.
Issue: - "We have about a 4s delay on the rgb camera feed. Is there a way to make this come in at real time? The rgb camera is having an fps of 15 fps,...
Tue, 24 Mar, 2020 at 3:19 PM