Troubleshooting

Basler Camera Troubleshooting Guide

Camera cannot strobe the light source when using flash window.
Issue: - Camera cannot strobe the leds when using flash window.  Solution: - Use "Global reset" shutter mode with flash window to stobe the LE...
Tue, 24 Mar, 2020 at 4:05 PM
Camera cannot be discovered in pylon viewer after use it in Halcon software.
Issue: - Camera cannot be discovered in pylon viewer after use it in Halcon software. Solution: -Camera driver crashed with halcon driver, need to dele...
Tue, 24 Mar, 2020 at 4:12 PM
Linux system unable to connect GigE camera. (Linux Fedora 25)
Issue: - Linux system unable to connect GigE camera. (Linux Fedora 25)  Solution: - It is due to the dynamic IP address setting was used on the system ...
Tue, 24 Mar, 2020 at 4:50 PM
Unable to open Pylon Viewer due to VCRuntime_dll error message
Download the Microsoft Visual C++ Redistributable (Latest supported Visual C++ Redistributable downloads | Microsoft Learn ) Install both x86 and x64 arch...
Mon, 30 Sep, 2024 at 11:57 AM
Why Basler USB camera is not detected in Pylon Viewer?
Problem: camera can be detected in USB configurator but not show in device list Solution: Go to device manager, uninstall the wrong camera driver inst...
Mon, 30 Sep, 2024 at 12:09 PM