Troubleshooting

Basler Camera Troubleshooting Guide

USB3 camera can not perform continuous grab/FIFO acquisition in Cognex VisionPro software.
Issue: - Under manual trigger mode, USB3 camera cannot perform continuous grab/FIFO acquisition (only single grab) and yet GigE camera does when the live d...
Mon, 23 Mar, 2020 at 5:41 PM
Camera Link camera cannot capture an image, why?
Question: - Camera Link camera cannot capture an image, why? Solution: - Refer to the camera tap geometry parameter setting, check the current tap geo...
Tue, 24 Mar, 2020 at 9:46 AM
Troubleshooting Lost Packets or Frames While Using GigE Cameras
Issue: - Lost frames during grabbing images for Basler GigE camera. Solution: If you found out that you are losing packets/ frames while running your ...
Tue, 24 Mar, 2020 at 9:58 AM
My GigE Camera Is Not Found in NI VBAI software but Works in NI-MAX
Issue: - Received an error that says "cannot allocate resource" and then when I try to do the acquire image step I get an error that says "s...
Tue, 24 Mar, 2020 at 11:11 AM
Unable to connect six cameras in one PC.
Issue: - Connect 5/6 camera in one PC. - Using acA2000-165um + C125-2522-5M lens - Error when high bandwidth applied to 4 camera together. - CMOSIS camera ...
Tue, 24 Mar, 2020 at 11:14 AM
Basler USB3 camera cannot be discovered in Pylon viewer software.
Issue: - Basler USB3 camera cannot be discovered in Pylon viewer software. Solution: - Go to device manager and update the camera driver. - Reinstall ...
Tue, 24 Mar, 2020 at 11:17 AM
Software crash when setup camera's AOI parameter.
Issue: - Error after setting AOI parameter. - Error: "Payload data has been discarded. Payload data can be discarded by the camera device if the availa...
Tue, 24 Mar, 2020 at 11:25 AM
Zippering artifact issue on the color camera.
Issue: - Zippering artifact  effect happen on the Basler ccolor camera. - acA1300-200uc. Solution: - Zippering artifact caused by demosaicing used in ...
Tue, 24 Mar, 2020 at 11:33 AM
Error: "Payload data has been discarded. Payload data can be discarded by the camera device if the available bandwidth is insufficient."
Issue: - Random error happen when running application. - Error: "Payload data has been discarded. Payload data can be discarded by the camera device if...
Tue, 24 Mar, 2020 at 11:38 AM
Error 1722, installation issue.
Issue: - Error 1722, installation issue. Solution: - Increase the maximum number of the filter driver. - Increase the maximum filter count in the Win...
Tue, 24 Mar, 2020 at 12:14 PM