Troubleshooting
Basler Camera Troubleshooting Guide
Root Cause : USB cable problem Solution : Change a new USB3 cable to solve this issue.
Tue, 27 Aug, 2019 at 11:25 AM
The Intel USB host is sending very aggressive LPM (low power management) packages to the camera which can sometimes de-synchronize the host and camera durin...
Tue, 27 Aug, 2019 at 11:33 AM
If users are able to use the camera in pylon viewer on Raspberry Pi, the power will not be the issue. The issue may be caused by the programming code, the ...
Tue, 27 Aug, 2019 at 11:58 AM
If you try to run e.g. a Basler GigE Vision camera, i.e. ace, scout, racer, having latest firmware version with software libraries using old GenICam version...
Tue, 27 Aug, 2019 at 4:41 PM
To determine the version of the firmware currently in your camera, start your web browser and access your camera with the Basler Surveillance Web Client. I...
Tue, 27 Aug, 2019 at 4:44 PM
Two Common Reasons 1. The camera is connected to a network interface card (NIC) in your PC and the NIC's configuration does not match the camera'...
Tue, 27 Aug, 2019 at 4:58 PM
If you have multiple network adapters in a single PC, keep the following guidelines in mind: Only one adapter in the PC can be set to use auto IP assignm...
Tue, 27 Aug, 2019 at 5:21 PM
Camera Bayer filter pixel array information need to be calculated to get the RGB values out of it. A very simple way with area color cameras is this: ...
Wed, 28 Aug, 2019 at 2:28 PM
[Note: Visual Studio 2015 is not officially supported by pylon 4] Visual Studio 2015 introduces user-defined literals and therefore the literal operator...
Wed, 28 Aug, 2019 at 2:30 PM
When you use multiple cameras (heavy load), you may encounter the following error: Code [3791651346] - Payload data has been discarded. Payload data can be...
Wed, 28 Aug, 2019 at 3:39 PM